AUSTRALIAN SUPPLIER OF AUDIOVISUAL EQUIPMENT, INSTALLATION SERVICES AND TOTAL SOLUTIONS

Contact Telephone Numbers
Sales - (02) 43 857 326
Admin. - (02) 43 857 325 (10am - 3pm Mon to Fri)
Service/Rental - (02) 43 857 326 (10am - 3pm Mon to Fri)
Fax - (02) 43 857 327

Credit Card Policy
American Express, Visa, Mastercard, Bankcard credit and debit cards may be accepted for purchase of goods at the discretion of avaction. ONLY AUSTRALIAN credit cards will be accepted. A surcharge of 2.5% will apply in most cases to the total invoice. For "private purchasers" a fax copy of photo ID (Drivers' Licence preferred) with an address identical to the delivery address is required. A signed authority form (which will be forwarded to you) will also be required. For Corporate or Government purchases an official order is required with authority to debit credit card and full details and signature of card holder.

Deliveries will not be made to PO Boxes or unattended addresses, all goods MUST be signed for by the CARDHOLDER upon receipt (proof of identity may be required by the shipper/courier so please do not be offended if asked for proof of identity). avaction will NOT retain details of your credit card in any electronic form. A copy of your signed authority will be retained for a period of two years.

Returns Policy
If the goods are found to be faulty or damaged upon delivery avaction MUST be informed within 24 hours of receipt. Under no circumstances will goods be accepted as faulty upon delivery after that time. After that time faults will be covered by manufacturers warranty and will be subject to the terms and conditions of that warranty. Goods must be returned in the original packaging in good condition. A fee may be charged if packaging is damaged or packaging/parts missing. You may NOT return goods for any reason other than being faulty (subject to provisions of the Trade Practices Act NSW), a "change of mind or financial circumstances" does NOT allow return of goods.

How to Order
An order (whether by e-mail, fax or verbally or any other means of communication) from "you" to avaction for the supply of goods is regarded as a binding contract, orders may not be cancelled due to delays in delivery or any other reason. PLEASE do not order goods from avaction unless you are entirely sure!! Please fax or e-mail your purchase order to avaction, a pro-forma invoice will then be issued which details payment options including a Credit Card form to be completed and faxed back to avaction. If no "official purchase order is available an e-mail or fax showing FULL details of delivery address and billing entity will suffice.

Shipping, delivery etc.
Goods are shipped by courier or road freight. In most cases goods are shipped direct from the manufacturers warehouse to you. In the Sydney area personal delivery by avaction may be available. Prices on this website are generally GST inclusive but do no include costs of shipping, packages, handling or other delivery services.

All care is taken to ensure that specifications, products and prices are correct but no responsibility can be taken for changes by manufacturers, distributors or others. Mistakes happen so errors and omissions may occur on this website, again no responsibility can be taken.